One Cloud Solutions Architect

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Job Title: One Cloud Solution Architect

Short Description

As a CCaaS Cloud Architect, you will be helping clients and partners transform their contact center business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of platforms and supporting partner solutions.

Your Role and Responsibilities

You will be responsible for translating the client’s business requirements into specific system, application or process designs for large, complex or leading-edge solutions. This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client’s contact center. Application solutions are based on Avaya’s private and public cloud contact center platforms, Omnichannel Routing, Reporting, Digital and Social Media channels, Computer to Telephony (CTI) and Voice Automation (IVR) technologies. In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts. In the selling process, proposal development and statements of work will be assigned.

Skills:

• Experience in cloud solutions architecture. Azure is a plus.

• Experience with Call Recording, Routing, Reporting, IVR, CTI, Voice and Digital Contact Center Technologies

• Experience with software development and/or architecture

• Experience with Kubernetes

• Experience with databases and API technologies

• Strong understanding of multi-region environments and global connectivity requirements

• Strong understanding of security/compliance requirements

Requirements:

Bachelor’s Degree in communications or computer science

At least 3 years experience in Contact Centre Technologies

At least 3 years experience in Cloud Technologies

Record of delivery for cloud contact center projects

Headhunter: Felipe Carvalho
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